At the B11 site of Mianyang BOE, Hao Yongbao, an after-sales service technical engineer of Fenghua Company, a subsidiary of Electrical Equipment, is intensively debugging high-end display equipment. Since the beginning of November 2019, he has been at the customer site for more than 150 days, providing strong support for the continuous and stable business, effectively guaranteeing the stable and efficient operation of the customer's on-site equipment, and practicing the original intention of equipment serving the country with practical actions.
Perseverance is the best invitation
"When I put on the protective clothing and stepped into the customer site, I will never forget the feeling of being'needed' for the rest of my life. The more dangerous the moment, the more responsibility I need to take on." Hao Yongbao said.
The new crown pneumonia epidemic broke the original harmony and reunion of the Spring Festival, with traffic suspension, shops closed, and streets empty, while Hao Yongbao stayed in the city of Mianyang, sticking to the customer scene, and the "epidemic" road went retrograde.
There are 44 fully automatic equipment and 3 manual equipment in Mianyang BOE B11 site that need to be debugged and maintained. As the person in charge of the B11 site, Hao Yongbao mainly manages the commissioning of equipment, the coordination of on-site personnel, and the overall management of B11 on-site problem solving.
"Customers have to inspect the equipment every day, maintain the system at any time, and deal with problems as soon as they are found to ensure the normal operation of the equipment." Hao Yongbao introduced. "7*24 hours on standby" is the standard configuration of on-site service. Originally, two colleagues were on duty in turn. Due to the impact of the epidemic, another colleague could not return to the customer site, so he took the initiative to take on all tasks. "I can't treat diseases and save people at the frontline of the epidemic like doctors and nurses, so I will try my best to do my job, be responsible for users, and be responsible for the company." Hao Yongbao's frank expression interprets full responsibility and responsibility.
When the epidemic just broke out, customers could not order takeaways on site, and the hotel did not provide meals. Hao Yongbao can only fill his stomach with instant noodles or fast food every day. Knowing the peculiarities of the situation, the company sent daily life and protective equipment as soon as possible. "During the epidemic, I always pay attention to personal protection, and I know that many colleagues behind me are fighting side by side with me to fight the epidemic and serve customers day and night. I am not alone at all." Hao Yongbao said.
During the epidemic, there was no place to stay around the customer site, and it was inconvenient to take a taxi. In order to quickly respond to the needs of users, Hao Yongbao offered on-site services on foot. 7 kilometers, 45 minutes, he used the fastest speed, the hottest heart to deliver the service to the customers. Hao Yongbao proudly said: "If customers have needs, we must help solve them. This is my job, but also my duty.
"The pillars of all sizes"
Before the Spring Festival, Hao Yongbao had completed the hoisting and positioning of 27 new equipment. Due to the impact of the epidemic, production personnel were not in place, and the overall equipment debugging situation lags behind other manufacturers for more than 40 days. After working overtime for a week, the overall progress of B11 has caught up with the requirements.
Since February, there has been a serious shortage of on-site personnel at the customer. Hao Yongbao negotiated with the customer not to work at night to ensure sufficient energy during the day. However, he needs to keep in touch for 24 hours so that he can rush to the scene to solve problems and rush to the scene at two or three late at night. It has become commonplace for him.
From the beginning of November 2019 to March 2020, Hao Yongbao was stationed at the customer site alone, and a total of 16 related projects were commissioned and put into production, 13 were put into production, and 2 devices that completed the progress of the B11 project were put into production...
Under BOE’s extremely stringent management system, Hao Yongbao uses information tools to strengthen customer online services, actively achieves "the epidemic is struck, and the service is non-stop", to reduce the risk of epidemic transmission while doing customer service work, and do everything possible The method timely solves the on-site services such as emergency debugging on the customer site, which effectively guarantees the company’s product delivery time and the customer’s continuous production.
"Peach blossoms are still blooming, we work as usual, the country is operating as usual, and everything is proceeding as usual." Talking about the next step of work and life, Hao Yongbao was full of hope.
(Text/Xiao Lei)
